Privacy Policy

Our Privacy Policy has been updated effective December 1, 2016. Please review the entire Privacy Policy below.

Thank you for visiting ritualcare.com, its affiliated websites and our mobile app (collectively, the “Site”). Ritual Care Company LLC and our branded operations (“Ritual Care”, “we”, “us” or “our”) know that you (“you”, “your”, “yourself”) care about how we collect, use, store and share your personally identifiable information (“Personal Information”), such as your name, email address, mailing address, zip code, phone number and credit card numbers. We respect your privacy, and we want you to enjoy a comfortable and secure viewing and/or buying experience with us. This privacy policy explains how we collect, use and (under limited circumstances) share your Personal Information (“Privacy Policy”).

If you visit our Site then you accept the practices described in this Privacy Policy. We are not responsible for the privacy of any information you reveal or post in any public forum (e.g., message board or chat room, whether on the Site or otherwise), or for the privacy practices of websites that are operated or owned by third parties.

I. What We Collect

A. Information Provided to Us.

We collect, store, and use the Personal Information you voluntarily provide to us. We use this information to provide you with our products and services, to process your transactions, and to improve the quality of our services, as well as for other purposes described in Section III of this Privacy Policy, below.

We may also collect and retain information when you create a gift registry or shopping list or other information you supply to us regarding your personal preferences, likes, and interests, whether it is provided by you directly or through third-party sites that you have authorized to supply such information to us. For example, if you access the Site through a social login functionality (e.g., logging into the Site with your Facebook credentials) or some other site to which you belong, you understand that some content and/or information in your third-party account (“Third Party Account Information”) may be transmitted into your account with us if you have authorized your third party account to make such transmissions. Third Party Account Information transmitted to us is covered by this Privacy Policy. We may also combine information you provide to us with information from public and other reputable sources, including, for example, updated contact information and demographic data.

Please note: You do not need to log in or provide Personal Information in order to visit our website. However, if you choose not to provide certain information, you may not be able to register with us or take advantage of some or all of our Site features and offerings. Providing us with Personal Information may allow you to receive, among other things, streamlined service, special discounts, faster checkout, order history information, and, if available, other products, information, and/or services you may request.

B. Information We Collect

When you visit our Site, we automatically receive and store information about your visit on our servers. Our servers log your IP address, your page requests at our Site, and other information collected from “cookies”. A cookie is a small file that is sent to your computer’s browser or your mobile device when you visit a website. Cookies remain on your computer or device until they are deleted and tell us, for example, how you arrived at our Site (including search engines and search terms), how you navigate around our Site (including what products you search for and browse), and what products you purchase. We also use cookies to keep track of your shopping cart and ordering history, and to serve direct personalized marketing from Ritual Care (including on other web sites). To opt out of marketing from Ritual Care, click the “Unsubscribe” link on the bottom of your email, or kindly contact connect {at} ritualcare {dot} com to request manual deletion from our subscriber database. In such ways, cookies allow us to provide you with a better and more personalized shopping experience and enable us to make you aware of our products and promotions that may be of interest to you. As explained in Section V of this Privacy Policy, most browsers allow you to block or reject cookies, although this may impact your ability to use features of our Site, including the shopping cart. Ritual Care may combine information collected via cookies with Personal Information provided by you.

Along with cookies, we may deliver “web beacons” through our Site and/or e-mails to you which are associated with third-party advertising networks. Web beacons (also called “pixel tags”) are small graphic images that may not be visible to Site visitors that collect information about the usage of the Site on an anonymous basis. We may use web beacons in emails to determine device-type and learn if emails have been delivered and opened. Ritual Care may also combine information from web beacons with Personal Information provided by you.

Web beacons also allow advertising networks to serve you Ritual Care advertisements when you visit other websites. For example, a web beacon logs the products you view at our Site, and then shows you an ad for similar products from Ritual Care when you browse to another website. Because your web browser receives advertising from the advertising network’s servers, these companies may set, view, or edit their own cookies or web beacons.

We may, from time to time, use third-party web analytics services on our Site, such as Google Analytics. These services use cookies and other technology to help us analyze how users use the Site and enable us to improve user experience. To learn more regarding how Google may use data, visit “How Google uses data when you use our partners’ sites or apps” (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time). If you download or use apps created by us or our partners onto your mobile device, we may also receive information about your location and your device, including the unique identifier for your device. We may use this information to provide you with location-based services, such as advertising and other personalized content. Most mobile devices allow you to turn off location services. We may also link mobile users’ unique IDs or their geographic data to existing customer profiles.

II. Communication With You

If you place an order, create an account with us, or otherwise provide us your e-mail address, we may use that e-mail address to confirm your order, confirm the creation of an account, or to notify you of important information or changes to your account or our policies and practices.

In addition, we (or one of our affiliated stores/websites) may send you information about special offers, new products and services, system changes, and other information we think may be of interest to you. We own multiple brands, and if you sign up with one brand, you are automatically subscribed to all the others and may receive emails from any of our brands. If you do not wish to receive these e- mails, you may “opt-out” or “unsubscribe” from these e-mails by following the instructions contained in the e-mail. If available during the ordering or registration process, you may also opt-out of receiving these e-mails at that time.

Our Site includes “e-mail to a friend” functionality that allows you to easily share product or other valuable information with your friends and family. Any e-mail addresses provided to us in the use of these features are used solely for the intended purpose of the e-mail communication you authorize. We do not retain these e-mail addresses in our database.

III. Information Sharing

We may share your Personal Information with select companies to facilitate fulfillment of your order and for other purposes identified in this Privacy Policy. With respect to order fulfillment, we share some of your Personal Information with certain intermediaries in order to accept, process, and ship your order, but only the Personal Information needed for that intermediary to fulfill its obligation to you. For example, our freight carriers and shipping companies are provided with your name and shipping address in order to deliver purchased products that may require such delivery.

We share Personal Information with our subsidiaries and affiliates. We also share Personal Information at your direction or request. We may also share or exchange some of your Personal Information with select companies for purposes of helping introduce you to new resources, services and products through advertising and similar means.

Information sharing also helps us to guard against potential fraud and other wrongdoing. To facilitate this important effort, Ritual Care may engage select outside companies to enhance our ability to ensure that fraudulent orders do not interfere with our ability to provide you services and products.

Other examples of when we may share Personal Information include:

• in order to provide services (e.g., gift registry) that you have requested;
• when we believe in good faith that it is necessary to respond to subpoenas, court orders, or to comply with law;
• when we believe in good faith that it is necessary to establish or exercise our legal rights or defend against legal claims;
• when we believe it is necessary to share information in order to investigate, prevent, or take action regarding suspected illegal activities, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law;
• if Ritual Care is acquired by or merged with another organization, Personal Information would be one of the assets transferred to or acquired by a third party.

Further, we may publicly disclose the name, city, and state of contest/award winners. We may also provide certain information to select third party providers, including anonymized information and/or Personal Information. These third party providers may include, for example, marketing, testing, personalization and analytics providers. These third party providers help us better understand how often and in what ways people use our Site, so that we, and these third party providers, can provide you with the best experience. For example, we may place a cookie on your browser or mobile device that records the products you viewed at our Site, and then provide that information to a third-party partner, to allow such third party to show you ads for similar products that are available from us.

Third parties may collect personally identifiable information about your online activities over time and across different websites when you use our Sites. For example, third party providers of certain embedded content and tools on our Sites (such as social network plug ins) may collect personal information directly from you in connection with your interaction with such content and tools. Such provider’s use of the information is subject to their own privacy policies, which we recommend you review. We are not responsible for such providers’ privacy practices, which are not covered by this Privacy Notice.

IV. Security of your Personal Information

Ritual Care is committed to online data security, and for that reason we take steps to make all information received from you online as secure as reasonably possible from unauthorized access and use that is inconsistent with this Privacy Policy. We use payment providers that use secure server software with Secure Socket Layer (“SSL”) encryption technology to help secure your information during transmission.

Your account is protected by a password. If you access your account (or any of our services or products) via a social login, you may have additional or different sign-on protection through that third party (e.g., Facebook, Pinterest, etc.). You are responsible for preventing unauthorized access to your account and Personal Information through your computer or other devices. Do not share your password with anyone and do limit access to your computer or other devices by signing off after you have finished accessing your account.

We use third party services to maintain the security, performance, maintenance, and backups for the Site. To deliver these protections, these services may process the IP addresses for visitors and readers like you.

V. Disclosure of your Personal Information

The Site does not respond to a web browser’s “Do Not Track” signal; however, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete cookies as soon as you leave our Site. Additionally, you can disable or delete similar data used by browser add-ons, by changing the add-on’s settings, or visiting the Web site of its manufacturer. Although you are not required to accept cookies or provide us information when you visit our sites, if you set your browser to reject cookies (or decide not to provide us certain information) you will not be able to use all of the features and functionality of this Site. If you would like to place an order on our Site, but object to or are otherwise unable to use cookies, please feel free to begin your order request via email at connect {at} ritualcare {dot} com.

VI. Third Party Links

Our Site may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. If you follow a link to another site, you should read that site’s privacy policy. The inclusion of any link does not imply our endorsement of the external site company, its website or websites, or the products or services it promotes or sells. When you leave our Site to visit one of these linked sites, the only information transferred to the third party is the fact that you came from our Site.

Ritual Care is not responsible or liable for the independent privacy policies of these third-party websites. You should consult the privacy policies at these websites to determine how your information may be collected, stored and used.

VII. Children’s Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

VIII. Accessing and Correcting Your Personal Information, and Other Rights of Data Subjects

Pursuant to the General Data Protection Regulation (GDPR), you have the right to:

find out if we have any of your personal information by making a “subject access request” under the GDPR. If we do have any information about you, we will give you a description, tell you why we have it, tell you who it could be disclosed to, and let you have a copy of the information in a structured, standard, and machine-readable format.
exercise your right to request the removal of some or all of your personal data erased from our records; however, we reserve the right to continue processing such data if it is necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest, or for asserting, exercising, or defending legal claims.
revoke your consent once given to us at any time. If you revoke your consent, we are not allowed to continue the data processing which is based on your consent. If you wish to make this request, please send a copy of your subject access request (as mentioned above), plus your request for your data deletion, to us via email to connect {at} ritualcare {dot} com.
request the correction of any incorrect personal data or the completion of any incomplete data (see more on this below);
file an objection against the processing of your personal data, even if it is processed based on legitimate interests, provided there are reasons for this arising from your particular situation (for example, pursuant to Article 21 of the GDPR);
file a complaint with a supervisory authority, generally within your usual place of residence.
Further, if you wish to correct any information or opt-out, upon your request we will correct or update your Personal Information in a timely manner; stop sending emails to your email address or catalogs or other mailings to your physical address; and/or disable your account to prevent future purchases through that account. You can make these requests by emailing your request to Ritual Care at connect {at} ritualcare {dot}com.

Please DO NOT email us your credit-card number or other sensitive personal information.

IX. Notice to California Residents/California Privacy Rights

As set forth in this Privacy Policy, you are able to opt out of sharing your Personal Information with third parties for their direct marketing purposes. To make such a request, follow email opt-out instructions of those third parties, and clearly state your request, including any necessary details such as your name, mailing address, email address and phone number.

X. We May Change this Privacy Policy

We may amend this Privacy Policy from time to time. We encourage you to review it periodically. Our use of information, including Personal Information, is subject to the Privacy Policy in effect at the time such information is used. If we make material changes in the way we collect, store or use Personal Information, we will notify you by posting an announcement on our Site or contacting you directly via e-mail or other means. Your continued use of our Site after any such change constitutes your agreement to any revised terms.

XI. Questions? Contact Us!

If you have any questions or concerns about this Privacy Policy, please contact us at Ritual Care Company LLC, 2101 L Street NW, Suite 800, Washington, DC 20037, USA or connect {at} ritualcare {dot} com.